While the Oradell Public Library strives to provide the highest level of service, we recognize that differences of opinion occur and encourage the proper venue for voicing
complaints and concerns.
Library patrons should normally begin by making their complaints in an informal manner to library staff. If the patron chooses not to do so or the complaint does not lend itself to an informal resolution, the patron should complete the Patron Complaint Form. Click here to download the Patron Complaint Form.
The Library Director will promptly review the completed form and, when appropriate, address the complaint directly. If the patron is dissatisfied with the response provided or the complaint regards the Library Director, the complaint should be addressed to the Library Board of Trustees. A patron may also request an opportunity to address the Board at any one of its monthly meetings.
The Library Director or Board of Trustees will review all complaints and follow up with the patron.
Approved by the Library Board of Trustees – June 11, 2025